Our Guarantees

One Month Free Support

Our on-boarding process provides you with one (1) complimentary month of support to eliminate paying two companies at the same time.

90 Day Unconditional Money Back Guarantee

Our full time Help Desk Technicians will begin addressing your critical issues remotely within 15 minutes from the time the service call is placed. UBT will provide a credit of $500.00 if this response time is missed.

2 Hour Average On-Site Response Time

In the event your critical issues cannot be resolved remotely, UBT averages two (2) hours response time from the time the service call is placed until an engineer arrives at your office. UBT will provide a credit of $500.00 if a maximum of four(4) hours is missed.

Dedicated Support Team

We believe well informed engineers that are familiar with your company can provide more friendly and strategic support. A dedicated engineering team will be assigned to your company so they will know you; and you will know them.

Virtual CTO Services

Our Chief Technology Officer will provide a free network audit. If we can’t save you 10% of your current IT support contract for comparable services, we will pay you $500.00.

Price Match Guarantee

We guarantee to provide the best Managed Services Pricing in the marketplace.
UBT will match any lower priced documented competitive quote on comparable services.

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   When Changing Your Managed Service Provider In 2016